As a Chevrolet customer, your satisfaction and goodwill are very important to us
If you have any problems with the sales transaction, or the performance of your vehicle, we will do everything possible to solve these problems as soon as possible.
Working hours are: 8:00 am to 7:00 pm (GMT +04:00).
This center is in operation Sunday through Thursday, from 8:00 AM to 7:00 PM
You should be prepared to provide the following information:
1) Your name, address and telephone number.
2) Vehicle Identification Number (this is available from the vehicle registration or title, or the plate attached to the top left corner of the instrument panel and visible through the windshield.)
3) Dealer name and location.
4) Vehicle delivery date and current mileage.
Nature of Problem
When contacting the Customer Communication Center, please remember that your problem will probably be resolved at the dealership where you bought the vehicle, using their facilities, equipment and personnel. That’s why we suggest you get in touch with them first.
GM Roadside Assistance
If you experience any of the following, we have good news: our Roadside Assistance team can help and they’ll be with you as soon as humanly possible:
•If you get a flat tire
•If you vehicle is stuck in the sand
•If you run out of fuel
•If you have a dead battery
•If you have a mechanical failure
•If you have an accident
GM Roadside Assistance Checklist
In the event of an emergency, please follow these simple guidelines:
•Stay as calm as possible.
•Call GM Roadside Assistance immediately.
•If young children are in the car, ensure that they are comfortable and reassured, and please don't leave them alone if you have to go off to call for assistance.
•Have your Vehicle Identification Number available. The number should be written on your GM Roadside Assistance Card. Alternatively, you will find this number on the top left corner of your car's instrument panel. It is also visible through the windshield from the car's exterior.
•In order to help us reach you as quickly as possible, try and be as specific as you can about your whereabouts.
•If you want us to call family or colleagues, we'll make all the calls necessary.
•GM Roadside Assistance telephone numbers for each Country are listed on the back of the GM Roadside Assistance Card. You can reach us 24 hours a day, 365 days of the year.
•In the event of an accident, GM Roadside Assistance will provide all necessary assistance to remove driver and passengers from difficulty, free of charge. However drivers are required to cover the actual towing, transportation, and other related costs.
•Towing to your local dealer (distance permitting) or the nearest GM dealer will be covered up to a limit of US$150. If you choose a GM service center that is further away than the one closest to the site of breakdown, and towing exceeds the US $150 limit, then we will ask that you pay the extra cost of service.
•Extraction from sand is limited to the US $150 limit. Your GM Roadside Assistance advisor will inform you of the limit during your call.
•Flat tires/leaking tires will be removed and replaced with your spare, free of charge. The cost incurred for repair of the damaged tires is the responsibility of the vehicle owner.
•Emergency Fuel Service will provide enough fuel to get you to the nearest fuel station (maximum 3 gallons).
•If the breakdown occurs outside your country of residence, Hotel Expenses will be paid for the vehicle owner at a rate up to US $ 120 per day, for a maximum of three days. This applies if the breakdown cannot be repaired on the same day, as determined by the GM service center.
•If the breakdown occurs outside your country of residence, GM Roadside Assistance will cover the cost of economy class air tickets for you and a limited number of passengers to return back to your usual place of residence. This applies if repair time exceeds 48 hours following breakdown as determined by the GM service center.
•The cost of economy air tickets and taxis are covered on an approved GM Roadside Assistance basis. Hotel, meals and telephone calls incurred while retrieving your vehicle, are not included in GM Roadside Assistance coverage.
•Transmission of Urgent Messages: In order to inform family and colleagues of your situation, GM Roadside Assistance will make all necessary calls on your behalf, free of charge.
Definitions
Vehicle:
Vehicle means as designed in the policy, provided that:
The vehicle is not used for public transport of persons or merchandise for hire with or without driver.
Does not exceed 3,500 kilograms in weight.
Usual Country of Residence:
The country which is the owner’s place of residence within the GCC, Lebanon, Syria, Jordan or Yemen.
Usual Place of Residence:
The home or residence of the owner in the usual country of residence.
Breakdown:
Includes electrical failure, mechanical failure, flat tire not caused by accident, running out of fuel, being immobilized in the sand.
Accident:
Includes road traffic accident or loss, damage or destruction by fire or theft, causing the vehicle to be immobilized.
Limit:
GM reserves the right to limit assistance to an owner or driver for any service when, in GM's judgment, the claim becomes excessive in frequency, cost or type of occurrence.
